After logging into your web-side account, please click the 'Options' button:    1.   Click 'Create  A New Auto Responder:        2.   Select format for Responder:          OR      ...

Users may not be receiving e-mail to their account, or to their Inbox for a number of reasons which include: User's mailbox is full E-Mail message was inadvertantly filtered to the wrong folder (i.e. user-created folder or junk-mail folder) User's filters are set to "Exclusive" mode, which only allows the user to receive message ...