AOL users receiving file notifications from YouLoad may need to follow the steps below to access the sent file:

1. A dialog box may appear asking, "Do you wish to open this e-mail?" If you see this message, click "yes".

2. Click "Show Images & Enable Links" in the upper-right corner of the e-mail window.

3. Highlight and copy the link (Example only: http://download.youload.load.com/default.aspx?txid=5bERQiKGclPgR%22) and paste it into the address bar of a Non-AOL browser, such as Internet Explorer.

Following these steps should allow you to download the sent file.