As the number of incoming calls and e-mails increase related to Microsoft's Outlook 2003 and Outlook 2007, we've had to come up with creative ways to help customers, since we don't really support Microsoft, nor do we claim to be experts with their programs.  However, since we do know our way around the program we have helped hundreds of users set up their e-mail accounts and configure their Outlook to their needs.   Some would argue (especially LOAD) that we've gone above and beyond the call of duty in helping users learn how to use their own computers and configure their Outlook.  Unfortunately, this will soon cease to be the purpose of our customer support and will force the user to actually get support from the company that built the program.  (We know...that's just crazy talk.)

Now, available online at http://office.microsoft.com/en-us/outlook/default.aspx are training tutorials complete with video and sound.  Simply watch along and use the  most effective way to configure Outlook for you and your needs.  It appears that a number of tutorials are FREE and it may be that training will cost the user something in the future, but we recommend checking this website out.  We think this could prove to be much more effective than going to Google.com or Ask.com and searching for "Outlook support".

LoadMail works extremely well with Outlook, but depending on your needs, your configuration may vary.  We hope the training will help you to better understand how to use Outlook as a tool to more effectively run your business.  We also hope that it will help you to become more familiar with the Outlook application and some of the junk-mail features automatically included.  We recommend becoming familiar with the Rules and Alerts function in Outlook, which may help you more effectively manage your e-mail and combat junk-mail and [SPAM].

After logging into your web-side account, please click the 'Options' button:   

1.   Click 'Create  A New Auto Responder:     

2.   Select format for Responder:          OR     
      Note:  In order to create an HTML Auto-Responder, you will need to have the ability to compose in HTML in the preferences.

3.   Title and create the Auto-Response as you would like.

4.   Make sure that you check the 'Enable This Auto Reply' box in the top right corner of the response.

5.   Click 'Save'.

As long as you have an Auto-Responder enabled, the message you have chosen will be the reply sent when messages are received.  You may create more than one auto-responder and enable the one you wish to use when you are out of the office.

Additionally, you may create HTML and Text Auto-Responders. . . . just make sure that you enable the Responder you wish be use.

Load offers graphic design services for current customers and/or Load approved resellers and partners. Typically Load's graphic design revolves around customizing the LoadMail interface for customers. However, Load reviews all requests and proposals for graphic design work.

Please contact your Load representative for more information, or e-mail info@load.com

Each Load account has administrative privileges for their active services. With LoadMail, administrators can manage numerous functions including activation/deactivation of accounts, password modification, and much more. Please see the instructions below to log in to your Load account.

1. Login to the Load administrative system. Login: http://www.load.com/, Click on the Client Login link.
2. If you manage multiple accounts under your Load Account, please select the account you wish to manage.
   If you manage one (1) account, proceed to Step 3.
3. Select the LoadMail account you would like to manage from the "Active Services" page. You will be directed to the "Manage Your E-Mail" page.

With LoadMail you have the ability to send system-wide e-mail messages using the LoadMail administrative system by following the steps below:

1. Login to the Load administrative system. Login: http://www.load.com/.  Click on the Client Login Link.
2. Select the LoadMail account you would like to manage from the "Active Services" page. You will be directed to the "Manage Your E-Mail" page.
3. Click "LoadMail List Management" located under the "Manage Content" menu.

Admin Info: This sections is viewable only by administrators of your account.

1. Message Title: Create and easy-to-remember Title.
2. Fill in the form. Complete the message form.
3. Click Submit: Message will be sent to each of the accounts/users in your domain name.

To Name: Enter a generic name to universally describe the users in your database. (Example: YourDomain.com Members)

1. From Name: Enter a generic name to describe who is delivering the message. (Example: YourDomain.com Staff)
2. From Address: Enter an e-mail address to be used as a "Reply-To" account.
   (Note: This field may be left blank if you do not wish to receive reply e-mails.)
3. Subject: Enter the subject of the e-mail blast. (Example: YourDomain.com July Promotion)

Message Content:
Follow the directions on the page with regard to entering content into the HTML compose window. 

Yes.  In order to use the LoadMail solution you will need to have a domain name.  If you do not already have a domain name registered a Load representative can assist you with registering a domain name for use with the LoadMail system.

For any of the LoadMail services offered, a domain name is needed at the time of set up and provisioning of the service.

If you have any questions or need further assistance, please send a message to support@load.com.

Yes, and it's easy!

Load's technical support staff will help you migrate your users from your current e-mail provider to LoadMail. Our migration process seamlessly transfers all your users' data, so they will not experience any service disruptions. Listed below is a general overview of the migration process for incorporating LoadMail:

LoadMail Migration Procedure

1. Identify e-mail addresses and passwords for administrative access to the Load system.
2. Provide a compiled list of usernames and passwords for each existing e-mail account.
   (Note: List must be submitted in digital format via database or spreadsheet format.)
3. Provide the name of the POP3/IMAP system to import existing e-mail.
4. Modify DNS to reflect the MX and CName entries for implementing LoadMail.
5. Individual users login to the webmail interface to complete setting up their accounts.

It certainly is!  LoadMail is a complex, multi-tiered system architecture designed to deliver optimum response and availability at all times and be secure.

LoadMail's custom interfaces provide multiple options of access ranging from clients that desire tight integration with their web site to those that desire the freedom to have access to their e-mail from virtually any computer. To protect that access, LoadMail has incorporated a layer of encrypted authentication to safeguard against unauthorized logins to your e-mail and online information.

Load takes every precaution to ensure the security and safety of your information, as well as your users' data.  LoadMail deploys sophisticated, redundant firewalls to screen network traffic, with all direct access channeled through secure system authentication.

Load regularly conducts system audits with external security experts, who maintain frequent schedules to monitor security bulletins and aggressively apply patches and workarounds to avoid any vulnerability.