E-mail accounts with POP3 access enabled must authenticate to the LoadMail servers before sending and receiving e-mail. Listed below are common reasons why a user will receive the "cannot resolve POP3.loadmail.com" error.
- Internet Service Provider is Unavailable or Down
LoadMail is remotely hosted and accounts unable to resolve the POP server over the Internet will not receive service.
Please verify the following:
a. Check your Internet browser for access to alternate web sites.
b. If using a router, check the connection to the Internet.
c. Check to see that your computer is properly connected to the network. - DNS Failure
Contact your ISP and verify that their DNS servers are functioning correctly. - LoadMail is Down for Maintenance
Load attempts to schedule maintenance during off-peak hours. We apologize for any interruption of service and any inconvenience this may cause.