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Listed below is a series of questions related to the LoadMail Private Label E-Mail service. If your question is not listed below, please chat live with a sales representative. Whether you're new to LoadMail or an experienced user, a sales representative will help you find answers to frequently asked questions like these: |
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A: Private Label E-mail is an affordable, reliable, and easy-to-set up e-mail solution that is specifically designed for affinity groups.
With Private Label E-Mail, you can customize our user interface to create a unique identity for your members and offer personalized e-mail addresses @YourDomain.
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A: You should use Private Label E-mail if you want to:
- Build the brand of your group or organization
- Create a unique identity for your group
- Offer a valuable service to your end-users
NOTE: Private Label E-Mail is NOT a comparable alternative to Business E-Mail and requires a live link for member sign-ups.
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A: No. If you don't already have a domain name, we will register the name of your choice for you! Private Label E-mail is the easiest way to get a custom e-mail service for your visitors.
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A: Easy! Call today and speak with a Load representative. We can help you find the domain name you're looking for and get started immediately.
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A: Yes. The set-up fee covers administration, server provisioning, technical support during the initial set-up process, and customization of the LoadMail service to include your color scheme and logo.
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A: Each client must supply logos and photos to Load during the set up process. All photos must be submitted in .JPG format and must be a minimum of 300 x 300 pixels. Logos can be submitted in the following formats: .JPG, .TIFF, .GIF, .PSD, .EPS, or .AI. Any images supplied by client that are subject to scanning or custom design will be assessed an additional fee.
NOTE: Load has access to royalty free images and will gladly help you find suitable images during the set up process.
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A: Yes. If you have your own registration form and assigned usernames and passwords, LoadMail offers an Integrated Login Sign Up API that enables you to incorporate LoadMail's registration form, so your members are only required to sign up once.
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A: Our technical support staff will help you get started! Our set-up service includes:
- Phone support so you can speak directly to a LoadMail technician to get issues resolved quickly
- 24-hour guaranteed response to your questions submitted via e-mail
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A: Yes, our technical support staff will help you migrate your members from your current e-mail provider to LoadMail. Our migration process seamlessly transfers all your members' data, so they will not experience any service disruptions.
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A: LoadMail has been heavily tested, fine-tuned, and continually upgraded during the past few years. Our team of engineers has developed an e-mail delivery system that contains advanced components to seamlessly deliver secure, reliable messaging services at all times.
Our dedicated technical support staff constantly monitors server availability and performance to ensure that our system is running smoothly. In addition, we monitor your Domain Name Server (DNS) entries to make sure your service is always up and running.
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A: LoadMail is designed to meet the scalability requirements, performance expectations, and reliability standards that you would expect from an outsourced e-mail provider. We seamlessly deploy additional hardware and software resources to meet increasing usage demands, and have undergone rigorous testing to insure its scalability.
Millions of e-mail messages from around the world pass through our system everyday!
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A: We take every precaution to ensure the security and safety of your information, as well as your members' data. LoadMail deploys sophisticated, redundant firewalls to screen network traffic, with all direct access channeled through secure system authentication.
Load regularly conducts system audits with external security experts, who maintain frequent schedules to monitor security bulletins and aggressively apply patches and workarounds to avoid any vulnerability.
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A: We provide full backups of all your mail, which helps to protect your data in the event of a fire or natural disaster.
Our data center is supported 24/7 with a highly-trained staff and physical protection, including redundant HVAC air filtration, water-free fire suppression, UPS power protection, and diesel generator backups to protect against power failures.
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A: LoadMail takes junk mail complaints seriously, and provides multiple ways to protect your members. We filter e-mail from known spammers. We provide online support to help you recognize and deal with junk mail issues. We provide member filters to block e-mail from unwanted addresses, and have instituted a Junk Mail folder that we are continually updating to direct unsolicited commercial e-mail away from your Inbox.
We have a strict anti-spam policy and reserve the right to disable accounts used to send spam. Once the account has been disabled, you can delete it through the Control Center.
If you need additional assistance with junk mail complaints or issues, e-mail us at abuse@load.com.
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A: We collect demographic information from you and your members during the sign-up process, but the data is never sold to third parties. To learn more about how we use the data, please review our Privacy Policy.
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A: COPPA stands for Children's Online Privacy Protection Act, instituted by the US Federal Trade Commission (FTC) on April 21, 2000, to protect the online privacy of children younger than 13 years old.
Load has taken technical measures to ensure compliance with the Children's Online Privacy Protection Rule (16 CFR Part 312).
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A: Subscribing to a Premium Support plan allows you to speak directly to our technical support staff or e-mail them via dedicated Web forms. With guaranteed response times, we ensure that your questions will be answered promptly.
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A: You can easily manage your users at any time from any Internet-enabled computer using our web-based Administrative System. You can reserve names that you do not want users to sign up for, delete users, as well as create forwarding accounts.
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A: Yes. To access your members' data, you must login to your password-protected Administrative account, therefore, enabling you to control who has access to your member data.
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A: With LoadMail, you can access detailed information about your user base. Each summary report includes:
- First name and last name
- E-mail Address and Display Name
- Signup date
- Last Login date
- City, State, Zip Code, and Country
- Date of Birth
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A: Members may easily be contacted via e-mail through the Manage Content section of the Administrative System. In addition, you can customize the content on the Home page, where members are directed every time they login to their e-mail accounts.
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A: Load handles member inquiries! Your members may contact us via dedicated Web forms and receive a response within 72 hours.
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