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Listed below is a series of frequently asked questions related to the LoadMail Business E-Mail service. If your question is not listed below, please chat live with a sales representative. Whether you're new to LoadMail or an experienced user, a sales representative will help you find answers to frequently asked questions like these: |
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Yes. LoadMail supports POP3 access and will work with any POP3 compliant e-mail application including Microsoft Outlook, Outlook Express, Eudoro, Netscape Mail, and Thunderbird, to name a few. Also, included with each Business E-Mail account is a customizable webmail interface which can include your logo and match your corporate color scheme.
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LoadMail is designed to meet the needs of any business. A perfect solution for one-person start-ups or even an established business with thousands of employees, LoadMail offers the ease of use, accessibility, and scalability you would expect to find in a world-class e-mail solution. Standard features such as junk-mail filtering and virus scanning make LoadMail the ideal solution for businesses seeking to improve e-mail reliability and security and enhance communication.
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LoadMail has been at the forefront of hosted e-mail since 1998. We've survived the "dot bomb" economic collapse and thrived ever since. LoadMail is trusted by some of the biggest Internet brands in the world and successfully delivers millions of messages every hour. If that's not enough, here are some of the reasons more businesses choose LoadMail:
- Cost Savings: Load can provide e-mail service for your entire company at just a fraction of in-house e-mail systems, or other hosted mail providers.
- Quick Turnaround: LoadMail is easy to set up and use and can be configured minutes after your initial purchase from your web-based administrative control panel.
- Reliability: LoadMail is monitored 24/7 to ensure top performance levels and reliability.
- No Maintenance: No longer worry about your e-mail system being updated with the latest software or hardware. Load manages the entire e-mail system and ensures the latest hardware and software improvements are implemented.
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No. LoadMail is a remotely hosted solution, which means no special hardware or software is necessary to use LoadMail. All you need to connect to your e-mail is a web browser and Internet access. Once you have completed registration, you will receive a confirmation e-mail outlining the steps to get your e-mail configured.
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LoadMail's Business E-Mail service includes a minimum package of 5 mailboxes and allows businesses to purchase up to 500 mailboxes online. Businesses interested in setting up more than 500 e-mail accounts must consult with a Load Representative for pricing information and implementation.
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No. All correspondence will come from your unique domain name and e-mail address. LoadMail enables businesses to enhance their e-mail communication while building brand awareness. When each employee sends an e-mail message, the recipient will only see the sender's e-mail address. Take advantage of Text and HTML signatures to further enhance your brand with each e-mail sent. NOTE: LoadMail is not mentioned anywhere in the e-mail correspondence and LoadMail never includes inline advertising.
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LoadMail delivers significant savings over an in-house e-mail solution which may require hardware and software purchases. For example, a typical small business (15 employees) would likely need to spend about $1,500 on a mail server and another $1,000 on e-mail software that needs to be installed and managed in-house. Likewise, larger businesses (500-1000 employees) would face greater costs due to size and scale of employees and may need additional employees to ensure reliability of the e-mail system.
In comparison, LoadMail Business E-Mail offers cost effective e-mail service without additional hardware and software purchase, or additional staff. With LoadMail, a five-person company can handle all their e-mail needs for as little as $9.95 per month.
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At Load, e-mail reliability is critical to our success. All LoadMail services are hosted on dedicated servers in multiple geographic locations and are monitored 24/7.
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LoadMail is a significant upgrade to standard FREE e-mail accounts provided by various ISPs or web portals. LoadMail enables you to set up mail at your unique domain name and includes many business features that enhance communication:
- Increased Mail Storage: Each Business E-Mail account includes 2 GB or 1 GB, depending on the package selected, enabling employees to store thousands of important e-mails for easy access at any time.
- Large Outbound Messages: With LoadMail Business E-Mail, employees can send outbound messages up to 10 MB with multiple attachments. With increases in digital media, this is a necessary feature for all e-mail correspondence.
- Junk-Mail Filtering and Virus Scanning: Protect confidential information and keep your business systems secure. LoadMail helps prevent annoying distractions and lost productivity, so you can focus on your business.
- Always Available: Businesses cannot afford to have unreliable e-mail service, no matter what time of day. All LoadMail services are hosted on dedicated servers in multiple geographic locations and are monitored 24/7.
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Yes. If you already have a domain name with another registrar, you can still use LoadMail. During the order process you'll have the opportunity to search for a domain name or arrange to use an existing domain name. Simply follow the instructions and we'll guide you through the set-up process. You will be responsible for any name server or DNS changes.
(NOTE: Setting up LoadMail with your existing domain name does NOT constitute a registrar transfer. Your domain name registration will remain with your current registrar and you are responsible for all ongoing domain name registration/renewal fees.)
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Each LoadMail Business E-Mail account includes a domain name. Load pays the initial domain registration fee and yearly renewal fee as long as your LoadMail Business E-Mail service is active. If you decide to use an existing domain name with LoadMail, you will be responsible for all ongoing domain name registration/renewal fees.
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Yes. Your e-mail account will NOT work without a domain name. You can use the domain name you select during the sign-up process or choose to use a domain already registered with another registrar.
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If you wish to change your domain name after you sign up, you have two options:
- Cancel your service and sign up again with the new domain name you would like to use.
- Contact Load to determine the cost associated with migrating existing e-mail accounts to the new domain name. Costs will vary depending on migration.
For this reason, we recommend that you choose your domain name very carefully to avoid interruption in service or additional fees related to account migration.
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Selecting the right domain name is important. It serves as your company's storefront on the Web and is how customers find your business online. Before choosing your domain name, be sure to keep the following tips in mind:
- Domain names only use letters, numbers, and hyphens ("-"). Spaces and other symbols are not allowed, and domains cannot begin or end with a hyphen. Domain names are not case sensitive. They can be between 2 and 63 total characters, not including the domain extension (.com, .net, .org, etc.)
- Keep domain names the same as your business name. Customers who do not know your Web address may try to guess it based on your company name. To minimize confusion, we recommend choosing a domain that is exactly the same as your company name, or a logical abbreviation. If you anticipate having a website, we recommend registering multiple versions of your domain name that will point to your website to ensure customers find your business online.
- Hard to beat .com. Try to register the .com version of your name because it is the most well-known domain name extension. If .com is taken then consider using .net, .org (for noncommercial use), .us, .info, or .biz.
- Keep your domain name short. Shorter names can be easier to remember and type. However, don't get carried away with abbreviations that only you will recognize. Try to use abbreviations that make logical sense and center around the main words in your business name.
- Can you understand the words that are coming out of my mouth? Choose a domain that is easy to say, understand, remember, and spell. Try to avoid domain names that have mutiple meanings and spellings (i.e., to.com, two.com, too.com). Be careful with hyphens, numbers, and word combinations that end and begin with the same letter. Don't lose potential revenue simply because your domain name is hard to remember or type.
- Protect your domain name. After you've found the perfect domain name, protect it by registering the same name with different extensions (.com, .net, .org are the most useful). If you want to point these alternate domain names to your site, use LoadDNS to control your domain resolution.
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