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Success Stories

Success Stories

Embroidme
How Building A Leading Franchise Got Easier
OPPORTUNITY / CHALLENGE
EMBROIDME, one of the fastest growing franchisors in the world, was seeking new ways to improve and enhance their technology processes to match their turnkey franchise solution. EMBROIDME’s services and growth would be driven by their online initiatives and ability to adapt with technology as it became available.

ACTION TAKEN
Working with LOAD, EMBROIDME identified a number of areas where better technology solutions could enhance business operations. EMBROIDME took advantage of LOAD’s hosted e-mail service and unified its brand across all geographic locations. Additionally, EMBROIDME also tapped into LOAD’s content management service, CompanyWebsite, and leveraged the web-based collaborative tools to ensure that all franchisees worldwide had the same user experience and tools available when building their unique online presence under one corporate brand.

RESULTS
LOAD’s remotely-hosted business services allowed EMBROIDME to seamlessly connect their Web, e-mail, and other customer-facing operations. The payoff, according to franchisees, is a transparent and consistent interface with customers. Newly established practices for corporate communication via e-mail ensured its virtual customer service was as consistent as it is in the real world.
Outsourcing Success E-Mail Communication and a Unified Web Presence

LoadMail Admin System

Embroidme Site Template

Outsourcing has evolved from a purely tactical option to an ongoing standard business practice and long-term management strategy.
About EMBROIDME
EmbroidMe, Inc., a privately owned company, is the world’s largest embroidery franchise with over 250 retail outlets in 4 countries. Since 2000, EmbroidMe has become the world leader in the full-service, embroidery and promotional products industry.

EmbroidMe is headquartered in West Palm Beach, Florida. Presently EmbroidMe has over 60 employees in headquarters and regional offices throughout Canada, Australia and the United States.

For more information about EmbroidMe, please visit www.embroidme.com.
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